U.S. citizens in Libya who are in need of emergency assistance should contact the U.S. Embassy in Tunis, Tunisia:
Telephone: 216 (71) 107-000, press 0 and ask for the Consular Section. (Daily 8-5:00 local time)
After-Hours Emergencies : 216 (58) 575-409 or 216 (71) 107-000, press 0 and ask for the Libya Office Duty Officer
Inquiries regarding U.S. citizens in Libya may also be directed to the Department of State’s Office of Overseas Citizens Services. Callers in the United States and Canada may dial the toll free number 1-888-407-4747. Callers outside the United States and Canada may dial 1-202-501-4444.
The Embassy’s Role in a Crisis
The actions we take depend on the nature of the crisis. In some instances, we may only need to provide information on conditions in the country, such as warning about areas of unrest, how and where to seek help, and other useful advice. In more serious situations, we may recommend that U.S. citizens leave the foreign country, and, if commercial transportation is not available, provide departure assistance, as our resources permit.
Regularly scheduled commercial flights or transportation are always the best option when local communications and transportation infrastructure are intact and operating normally, even if we have advised all U.S. citizens to leave. Our efforts are devoted to keeping the local U.S. citizen community informed of developments and travel options.
The U.S. Embassy in Tripoli remains closed; thus, the Department of State has extremely limited capacity to assist U.S. citizens in Libya.
We encourage all U.S. citizens traveling abroad, especially citizens who plan to be overseas for a significant amount of time, to enroll in the Smart Traveler Enrollment Program (STEP) at http://travelregistration.state.gov. It is important that you keep your contact information up-to-date so that we can notify you or your designated emergency contact of developments and provide valuable information. Also be sure to monitor our websites, http://travel.state.gov, for updates, as this is our primary tool to disseminate important information during a crisis. Our Facebook page is also a good source of information. Rest assured that in case of a crisis, we will make use of all available modes of communication to keep our citizens informed, including the internet, social media, TV, and radio.